Support >> Mobi3G >> Mobi3G FAQ
Tell me more about 3G technologies.
3G is the next generation mobile technology offering higher speeds on both downlink (up to 21.6 Mbps) and uplink (up to 5.76 Mbps).
3G networks operate on technology called Evolved High Speed Downlink Packet Access (HSPA+). Data is transmitted many times faster than earlier 2G networks. This basically means that in addition to the earlier GPRS/EDGE services, multimedia, high speed mobile broadband, and internet access with the ability to view video footage on your 3G mobile handset or tablets. With a 3G device and access to the 3G network you can make video calls, watch live TV, access the high speed internet, receive emails and download music tracks, as well as the services found on a mobile phone, like person to person video, live streaming, downloadable video of entertainment, news, current affairs and sport content and video messaging. — provided you have a 3G-enabled handset or tablet or USB dongle and are in 3G coverage areas.
How fast is 3G speed as compared to 2G?
Practically you will get 20 to 30 times faster speeds on Mobi3G network as compared to 2G.
What are the plans & services on Offer for Mobi3G?
We are offering you Mobi3G plans ranging from Combo offers on Mobi & Mobi3G Data, Only Data Top Up packs and products available as Dongles and for tablets.
What do I have to do to purchase a Mobi3G Connection?
If you do not have a Mobi3G SIM you will have to visit the nearest selective POS or just call us at 01296060 to buy one with free delivery.
If you have a Mobi3G SIM, you need to get a 3G Recharge done from the plans. Products available with us are 3G only & Combo Data Packs and products to be used with smartphones or dongles or tablets or PC/notebooks.
For a Post Pay connection you can even look at some attractive 3G devices & try the services/speeds.
What is the price of Mobi3G SIM card?
The cost of a Data-Only SIM card is $5.
How much does a Dongle cost?
The cost of a Mobi3G USB Dongle is $27 + VAT
How can I check my 3G balance and consumption?
To check your consumption and remaining balance, visit How to check your Mobi3G account balance?
My unused data volume (MBs/GBs) can carry over to the next month?
No. There's no accumulation of leftover data volume with the Mobi3G service from one month to another.
What is special/different about Mobi3G?
Mobi is well proven mobile Internet provider in Lebanese market because we understand your needs much better ways. We are rolling out 3G services in partnership with the world leading manufacturers/partners. Mobi3G has a world-class network with speeds up to 21.6 Mbps & high definition video for best clarity. To enjoy, all you would need is a 3G enabled handset or tablet or dongle plugged into PC/notebook.
With Mobi3G, you would be able to download a movie in just a few minutes and you would be able to download a song in a few seconds.
Mobi3G bundled with Mobi blended offers you the freedom of internet anywhere and anytime.
** The speeds mentioned are based on ideal conditions. The actual speed will depend on network and number of customers who are using the service at one time.**
How can I know more about Mobi3G?
Mobi3G will communicate more about its 3G services and the various features, pricing plans, coverage areas as soon as the service is launched. Please visit www.mobi3g.mobi , and we will also host updated information.
What is a Mobi3G dongle?
Mobi3G offering a 3G USB dongle for accessing internet and emails at anytime and from anywhere. Thus Mobi3G USB dongles help us to work on the move with full email and web access .It provides Simple and instant internet access at mega fast speeds up to 21.6 Mbps. Mobi3G dongle make us free from messy wires, Fixed Line Requirement, No Need of Cyber Cafe / Hot Spot to Access Internet. Thus your Lap top becomes truly mobile. However, it also can be plugged into your desktop PC. Visit for currently offered Mobi3G dongles and price.
Do I need a specific type of handset for making a video call or can I use my existing 3G compatible device?
In order to make a video call, it is necessary to have a handset /device which supports video calling.
What is the different value added services available on Mobi3G network?
We will launch relevant value added service, exciting and easy to use bouquet of services in near future.
Will 'Mobi3G' work only in 'existing Mobi' coverage or all Lebanon?
Mobi3G covers almost all Lebanese territory including 'existing Mobi' coverage areas.
I can see signal but can not access the internet,why?
Mobi3G works on 3G technology and it connects to ONLY 3G network but not to EDGE/GPRS.
- Next to the signal if only ‘mobi’ is displayed, it means you are not connected to 3G and thus you can not access to internet.

- Next to the signal if it is 'mobi 3G' or 'mobi H' or 'H' is displayed, it means you are connected to 3G and thus you can access to internet.
How do I know if I'm in 3G coverage?
Mobi3G covers almost all Lebanese territory. However, you can find more specific at Mobi coverage.
If you have a 3G phone or iPad or tablet, you'll see a small symbol on your phone. This symbol is usually a small '3G' or 'H' sign on the upper left corner of your screen.
Do I need to buy a new SIM? Will my existing Mobi dongle or Data-card work on 3G network?
Sir/Madam , all the Mobi3G services are offered with 3G ready SIM and Mobi3G-dongle which is different than your existing Mobi device ,and you just need to get your Mobi3G SIM Card now from selective POS or just call us at 01296060 for free delivery. However your existing Mobi still offers the services usual.
Will Mobi3G services work in Prepaid & Postpaid both?
Yes, Mobi3G services will work in Prepaid & Postpaid both the connections.
How will 3G help me?
Sir / Madam, 3G will help you with higher speeds. For example, you would be able to download a 700 MB movie in mere 23 minutes and a 5MB song in less than 10 seconds.
You would also be able to download videos, enjoy real time social networking with your friends, Watch Live TV, find directions while on the move, Send or receive Video or Mail. These are just some of the possibilities.
Is 3G right for me?
If you need to work a few hours more and would prefer to do that from home, if you don't have a landline but would like to be connected to the internet, you travel in Lebanese territory regularly and pay often for hotel or café internet, If you want to be always connected with your loved ones via Skype/Facebook /Twitter/Instagram/other social networks, if you are a student and need to do your papers on campus, then this is the best option for you.
Do I have a separate helpline number to call for 3G service queries & complaints?
Yes, you can call Support for all queries on 3G, alternately you can even call Mobi customer care.
Do I need a separate device to use 3G services?
Yes, in order to use 3G services you need to have a handset or iPad or Tablet or Dongle which is compatible with 3G, in case you device is already 3G compatible then you don’t need to purchase a new one. Different 3G devices have different speed capabilities, we recommend that you use an HSPA enabled handset for the best experience.
How can I find out if my current device supports 3G?
Sir / Madam, the details of the device compatibility will be available on the website of your device manufacturer. However, please note the following are the top-selling 3G devices which support 3G.
Top 3G Models
  • iPad 2/3/4 and mini-iPad
  • iPhone 3G/3GS/4/4S/5
  • Galaxy tabs
  • Samsung Ace/Corby/SII/SIII
  • Blackberry Bold 9000/ 9650/9700/9780/9790
  • BlackBerry Curve
  • Blackberry Z10
  • Sony Xperia
  • Nokia Lumia 620/800/920
  • Nokia N70/N73/N95/4100 (lowest price handset)/ 6233/6630/6120 (Classic)/ 5800 (Music Express)
  • HTC Express / Smart
  • Ericsson K530i
If I buy Mobi3G SIM do I need to purchase 3G device only from Mobi or any open market handset or iPad or tablet or Dongle will also work fine?
It is not necessary to purchase a 3G device only from Mobi; you can buy any 3G supported devices from the open market; speeds may vary among different devices based on their support; if your device is 3G HSPA or HSPA+ compatible then you can access high / very fast 3G speeds up to 21.6 mbps.
Do I need to configure any special settings to use Mobi3G?
. Yes, it depends on the device. Please see more instructions at Support